With the IT business group changing its support model and style of business based, growth, and plans, the study and reports are challenged with the results being affected by numerous variables with different timelines. The report initially examines the current level of performance and then looks at the possibilities with other management techniques and tools. A report is then sorted after, one that utilizes specific methods with data processing to determine current department performance statistics from gathered data together with user surveys conducted with IT customers in the organization. The features examined include technology tools used within the service delivery model like the Web-based Helpdesk reporting tool, storage and data link capacity reports, application deployment, support procedures, and the escalation processes to support customers locally and moving in and out of the region.Īlso externally with the types of tools offered to customers for example solutions for connectivity and whether they are seen by the customer as useful and current with the business needs. It also stands within the overall business plan.
This study is formed to gather information about the current infrastructure and organization of the department.
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